FAQs

Concerned about your senior loved ones?

The Senior Safety App makes it simple and easy to keep your loved ones safe. To learn more, browse our knowledge base below, or simply email us for help at [email protected].

Compatibility

The Senior Safety App is simply the easiest cell phone monitoring tool available. If you’re worried about your elderly family members this is an excellent way to enable them to reach you quickly in case of emergencies and for you to monitor their whereabouts 24/7. Protect Seniors from abuse and scams by monitoring cell phone usage and enabling the GPS tracker for seniors option. The Senior Safety App is built on a platform that is used by over 1 million users worldwide.

Yes, the Senior Safety App can be configured to send you cell phone activity reports to your email.

The Senior Safety App requires less than 4 MB for installation.

The Senior Safety App can be installed on all Android devices, version 2.3 and above.

The software needs less than 3 mega bytes of data activity per day with constant location monitoring enabled.

Check phone internet connectivity, the phone should be online and background data activities must be enabled.

No, Senior Safety App requires an active internet connection at all times.

Login to your Senior Safety App console at https://account.seniorsafetyapp.com/ from your smartphone or computer.

Review the email log or access your Senior Safety App cloud console at https://account.seniorsafetyapp.com/.

Absolutely! The Senior Safety App needs very little in terms of CPU or Memory, and can be used on almost any configuration phone. Many $50 phones run the Senior Safety App very effectively.

Senior Safety App & GPS tracker for seniors has been tested with over 50 popular languages. If you notice a problem, please email us at [email protected], we will be happy to help. We aspire to make the app work on all languages and welcome translation assistance from our users.

Unknown numbers in the logs can point to one of several things, these can be texts from short codes, texts that have not been sent and remain in draft, calls from hidden numbers or simply numbers dialed by applications to communicate with the telephone network. These are almost never real people and some records may be device manufacturer specific.

The Senior Safety app works worldwide and in over 100 languages. Users in 97 countries use the app today.

Google translate enables the app to automatically translate to 100+ languages.

Usage

Yes, the Senior Safety App API can be used to connect to the software database.
Email us for access at [email protected].

We have a “no-questions-asked” 30-day refund policy! Please write to us with your device name at [email protected]. We usually refund in minutes!

You can only install the Senior Safety App if you have physical access to the device.

Yes the Senior Safety App can be used anywhere in the world, in fact we have users from 97 countries using the app.

You may be using a version of Android that is below 2.3 or your phone might not have an active Internet connection. Contact us for support at [email protected].

Follow these steps to recover your password:

  • Open the app on the phone or the web console at https://account.seniorsafetyapp.com/.
  • Click the ‘Forgot Password’ option.
  • Provide your email address.
  • You will receive an email with password reset steps.

The Senior Safety App is simpler and easier to use. We do not claim to be better than the rest, we simply offer an alternative to expensive alert devices using the power that most smartphones offer. The ability to track your seniors, track falls and inactivity, and simultaneously track the location where a certain phone call was made/received or text message sent /received is unique to the Senior Safety App.

We vehemently condemn any illegal use of the app. Please contact authorities and we commit to cooperate fully. Please email us at [email protected], if you need our help.

The Senior Safety App uses Google location services for accurate location tracking. Google location tracking is best used with either GPS or WiFi as it improves location accuracy significantly. Please check if WiFi is enabled on the phone and set the location to a ‘High accuracy mode’.

You will receive an email alert if the Senior Safety App is removed.

Location updates stop if internet connectivity fails. Rest assured that the location continues to be logged and it would be synced with our servers when internet connectivity is available again.

Unknown numbers in the logs can point to one of several things, these can be texts from short codes, texts that have not been sent and remain in draft, calls from hidden numbers or simply numbers dialed by applications to communicate with the telephone network. These are almost never real people and some records may be device manufacturer specific.

Please ensure location tracking is enabled from Settings > Location.

If location tracking is enabled ensure you have the latest version installed. Get the latest version here https://www.seniorsafetyapp.com/how-it-works/.

This means that the application usage time will not log and logs will not be displayed in App Usage Log widget.

Please enable the application usage on the target device using the steps below.

Go to:

Phone Settings > Security > Apps with usage access > Senior Safety App > Toggle On

Fall detection detects a fall of the device using the information collected by your mobile sensors such as the accelerometer and sends the alert to the reporting email when a fall is detected.

Inactivity tracker shows the idle time of the device and sends you an email alert as per the configurable interval of inactivity.

The app will send alert for both the slots when the SIM card is changed.

Installation

Review the email log or access your Senior Safety App cloud console at https://account.seniorsafetyapp.com.

Between 2- 5 minutes depending on the internet and GPS availability.

We use mobile reception to compute an approximate location of the device if GPS is unavailable.

Deleted messages will not be visible on the phone but the Senior Safety App still shows them on the report.

The Senior Safety App automatically logs deleted messages and phone logs. You see these on the email reports and the cloud control panel.

Location coordinates are updated based on your selection, you may select real time updates too or once in 5 or 10 minutes which conserves battery.

The data collected is saved in an encrypted format on the Cloud. Direct access to data in bulk is not possible due to the design of the system.

Your password controls sole access to the data, plus the data is never connected to the phone number, it is always connected to the device name you enter.

Yes you can export data from the Cloud control panel and import it into your software. The format of the export can be easily modified in a spreadsheet software as needed.

Enable the app to be visible from the phone by entering your code or making the app visible from the cloud control panel, you can now uninstall the application from Google play store -> My apps. Once uninstalled the application configuration cannot be recovered but the data logged will be available on the cloud control panel.

For privacy reasons the application cannot be transferred, it must be deleted and a new licence installed.

There is no limit on the number of devices you can associate with your account.

Sign into your Google Play Store account. Click ‘My Apps’, Choose Senior Safety App, and uninstall the app.

Click on the subscription ID on the email from PayPal and click “Cancel Subscription.” Your subscription will end at the completion of your next billing cycle.

Once canceled, your device would revert back to Senior Safety App free at the end of the subscription cycle.

It may take up to an hour after the Senior Safety App is installed for the location to show on the online control panel. If the device is stationary it may take longer.

It may take upto an hour after the Senior Safety App is installed for the location to show on the online control panel. If the device is stationary it may take longer.

Absolutely! The Senior Safety App needs very little in terms of CPU or Memory, and can be used on almost any configuration phone. Many $50 phones run the Senior Safety App very effectively.

Simply install Senior Safety App on any phone that you wish to monitor. When the registration screen appears, enter the same email address and password that you used to create your first account, and save settings. It will be automatically linked to your account.

You can view all devices linked to your account directly from your console at https://account.seniorsafetyapp.com/.

Senior Safety App works via an app installed on the target phone, not with a phone number. You should have the Senior Safety App installed on the device that needs to be monitored.

You can get download link on the target device by simply entering the phone number at https://www.seniorsafetyapp.com/how-it-works/.

Licenses are device specific – one license per device.

Configuration

The Senior Safety App is effective at tracking a phone’s location. There are however some settings that need to be set on the phone to ensure the Senior Safety App can accurately report the phone’s location.

Open the Settings app
Touch Location
Make sure “Location” is turned on
Ensure the mode is high accuracy

Application logging is part of the Senior Safety App pro product, we log usage of all the apps and report on the time spent with each app. This requires access setting on the device, steps below.

Phone Settings
Security
Apps with usage access
Senior Safety App > Toggle On

You can change settings on the app or on your online console at https://account.seniorsafetyapp.com.

You can access logs on your email or via the online control panel at https://account.seniorsafetyapp.com.

The location accuracy option lets you filter results on the map depending on the accuracy of the location logs. Because location-logs often may not be accurate due to weak GPS signals or no connectivity, you can use the location accuracy option to only see accurate logs – when you need to be sure about the results.

Enabling location access from Settings > Location and keeping the accuracy to high will deliver the phone travelling speed to Senior Safety App when a clear GPS signal is available. If you need a strong location lock and do not mind using a little extra battery, switch the location timeout to 1 Real time tracking.

This is to ensure user privacy is protected for the Google Play version of the Senior Safety App. Senior Safety App Pro does not show this notification, download it from https://www.seniorsafetyapp.com/how-it-works/.

Some devices from vendors like Mi have additional security settings that do not allow apps to come online again after rebooting. There is an easy fix to this:

Open security app (NOT settings)
Open permissions
Open autostart
Toggle on – Senior Safety App

This will ensure the app starts accurately when the device is rebooted.

Some phone manufacturers automatically disable background apps. The fix below will avoid this.

Phone Manager App > Touch to Optimise > Too many apps in memory cleanup white list > Tap to Prohibit button >> Enable Senior Safety App / GBA location (Senior Safety invisible).

Upgrade to the latest version of the Senior Safety App using the link below.

How It Works – Senior Safety App

Click on view more on the Geo-fencing widget. Adjust the circle on the map to create the geofence.

Any time the device enters or exits the geofence an email alert will be sent out to your email.

Please login to the app and update the time in ‘Send log report time’. Also, if you are using the Senior Safety App Pro, you can change the time on the online console at https://account.seniorsafetyapp.com/.

Please follow these steps:

1) Login at https://account.seniorsafetyapp.com/.
2) Click on the device that you want to change Geo Fencing settings for.
3) Click on the Geo fence log and use drag and drop to change the Geo-fence.
4) Alternatively, you can also find address in search bar to change the Geo-fence.

No, each device needs a separate license. However, you can include any number of devices in a single account.

Please follow these steps:

1) Login at https://account.seniorsafetyapp.com/.
2) Click on the device that you want to change Battery Alert settings for.
3) Click on the Alert log and then on Alert Configuration settings.
4) Select battery level as you want and click on the Save button.

One circle is supported in Geo-fence. Alerts are sent out for both entry and exit.

Cancellation and Refunds

Login at https://account.seniorsafetyapp.com, and click on the device to be canceled. Click on settings and use the “Cancel subscription” option to cancel.

Once canceled, your device would revert back to Senior Safety App free at the end of the subscription cycle.

If you made a purchase and wish to uninstall within 30 days, you qualify for a no questions asked refund – No Questions Asked. Have a suggestion? Email us at [email protected].

If you need assistance with technical issues or need installation assistance please email us at [email protected].

Simply open the device, go into Settings > Applications, select Senior Safety App or GBA location and click uninstall.